Terms & Conditions for Travelers

1 Eligibility & Account

• You must be at least 18 years old to register and book services on Turify.
• You are responsible for providing accurate registration details and keeping your login credentials confidential.
• You are responsible for all activity that occurs under your account.
• Turify may suspend or terminate accounts that provide false information or violate these Terms.

2 Role of Turify

Turify is a marketplace that connects travelers with independent third-party providers, including tour guides, drivers, rental hosts, and accommodation owners (“Providers”). Turify does not itself provide tours, transport, or accommodation. Providers are independently responsible for the services they offer, and Turify is not a party to the service agreement between you and a Provider.

3 Bookings & Payments

• Bookings may be confirmed instantly (“Book Now”) or subject to Provider approval (“Request Booking”).
• You agree to pay the full price shown at checkout, including applicable fees and taxes, using an accepted payment method (e.g., Visa, MasterCard, PayPal, Telebirr, M-Pesa, CBE).
• For Request Bookings, payment may be held in escrow until the Provider confirms or the service is completed.
• A digital QR ticket will be issued upon confirmed payment; you are responsible for presenting it to the Provider.

4 Cancellations & Refunds

• Cancellation policies are set per listing and displayed before you book.
• Where a refund is due, Turify will refund the booking amount less any non-refundable payment processing fee. Payment processors (e.g., Stripe) charge a transaction fee of approximately 3% on the original payment, which is retained by the processor and is not recoverable by Turify; this fee is therefore deducted from your refund and is non-refundable, regardless of the reason for cancellation.
• Refunds, where applicable, are issued to your original payment method within 5–10 business days of approval.
• Turify reserves the right to review and, where necessary, adjust refund decisions in cases of dispute.

5 No-Show Policy

• If you fail to appear for a confirmed booking without prior cancellation, the Provider may report you as a no-show through the Platform.
• A verified no-show is treated as a late cancellation under the applicable listing's cancellation policy: the Provider may be entitled to full or partial payment, and any amount charged (including the payment processing fee referenced in Section 4) is non-refundable.
• If you believe you were incorrectly marked as a no-show, you may dispute the charge via “Report Issue” within 7 days; Turify will review the evidence (including messages and location/timing data where available) and issue a decision.
• Repeated no-shows may result in restrictions on your ability to make Request Bookings or in suspension of your account.

6 Conduct & Communication

• Use in-app messaging respectfully; your personal contact details remain masked until a booking is confirmed.
• You agree not to circumvent the Platform to book or pay a Provider directly.
• Abusive, fraudulent, or unsafe conduct toward Providers may result in suspension of your account.

7 Monitoring & Use of In-App Communications

• All messages exchanged with a Provider through the Platform's in-app messaging feature are transmitted and stored on Turify's systems and are not private or end-to-end encrypted.
• Turify may access, review, and retain the content of these conversations for purposes including: verifying compliance with these Terms, investigating disputes or safety concerns, preventing fraud or circumvention of the Platform, quality assurance, and complying with legal or regulatory obligations.
• Access to conversation content is restricted to authorized personnel (e.g., Trust & Safety, Support, Legal) on a need-to-know basis and is handled in accordance with Turify's Privacy Policy and applicable data protection law, including, where relevant, the EU General Data Protection Regulation (GDPR) and comparable local legislation.
• Conversation data is retained only for as long as necessary for the purposes above, is processed on the lawful bases of contract performance and legitimate interest (safety and platform integrity), and is not sold or shared with third parties except as required by law or as disclosed in the Privacy Policy.
• By using in-app messaging, you acknowledge and consent to this monitoring and processing. Please do not share sensitive personal, financial, or payment information in chat.

8 Reviews

Only travelers who have completed a booking may submit a review. Reviews must be honest and based on genuine experience. Turify may remove reviews that violate its content guidelines and reserves the right to moderate abusive or fraudulent submissions.

9 Disputes & Emergency Support

• If a service is not delivered as described, you may report the issue via the “Report Issue” feature; Turify's support team will investigate and issue a resolution (full refund, partial refund, or credit).
• A 24/7 emergency support option is available in-app; in a genuine emergency, always contact local emergency services first.

10 Limitation of Liability

To the maximum extent permitted by law, Turify is not liable for the acts, omissions, or quality of service of any Provider. Turify's total liability arising from your use of the Platform shall not exceed the amount you paid for the relevant booking. Turify is not liable for indirect, incidental, or consequential damages.

11 Suspension & Termination

Turify may suspend or terminate your account for violation of these Terms, fraudulent activity, or misuse of the Platform, with notice of the reason where reasonably possible.

12 Changes to These Terms

Turify may update these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. Material changes will be notified in-app.

13 Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE). Any disputes arising out of or relating to these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of Wyoming (WY), USA.

14 Contact Us

For questions about these Terms, contact Turify Support at contact@sofloom.com or via the in-app Help Center.