Cancellation & Refund Policy — Travelers
Last updated:
1 Refund Tiers
| When You Cancel | Refund of Service Amount | Status |
|---|---|---|
| 7 days or more before the scheduled service start | 100% refund | Full Refund |
| Less than 7 days before the scheduled service start | 50% refund | Partial Refund |
| On/after the service start time, or a verified no-show | 0% — no refund | No Refund |
2 Non-Refundable Processing Fee
- Stripe (and equivalent local processors) charge a transaction fee of approximately 3%, which is retained by the processor and cannot be recovered by Turify.
- This ~3% fee is deducted from every refund, including the Full Refund tier, and is never refundable.
- Example: a $100 booking cancelled 10+ days out refunds approximately $97.
3 How to Cancel & Refund Timing
- Cancel anytime from My Trips in the app; your refund tier and estimated amount are shown before you confirm.
- Refunds are issued to your original payment method within 5–10 business days.
- A no-show is treated as the No Refund tier; disputes can be raised via “Report Issue” within 7 days.
4 Contact Us
Questions about a specific cancellation or refund: contact@sofloom.com or the in-app Help Center.