Terms & Conditions for Guides & Providers

1 Eligibility & Independent Status

• You must be at least 18 years old and legally permitted to offer the services you list.
• You act as an independent contractor. Nothing in these Terms creates an employment, partnership, or agency relationship with Turify.
• You are solely responsible for holding any license, permit, insurance, or registration required by applicable law to provide your services.

2 KYC & Verification

• You must complete Turify's Know Your Customer (KYC) process, including submission of a valid government-issued ID, proof of address, banking/mobile-money details, and any service-specific license (e.g., tour guide permit).
• Turify reserves the right to approve, reject, or request additional information for any submission, and to periodically re-verify documents.
• Providing false, expired, or altered documents will result in rejection, suspension, or permanent ban.

3 Listings & Service Standards

• You are responsible for the accuracy of your listings, including pricing, descriptions, photos, inclusions/exclusions, and availability.
• New and materially edited listings require Turify approval before going live.
• You must maintain your availability calendar accurately and honor confirmed bookings.

4 Booking Acceptance & Fulfillment

• You must respond to Request Bookings within the configured response window (24–48 hours); repeated non-response or high rejection rates may result in review or account restriction.
• Once a booking is confirmed, you are obligated to deliver the service as described, at the agreed date, time, and price.

5 No-Show Policy

• If a guest fails to arrive for a confirmed booking, you may report the booking as a no-show using the “Report No-Show” function, available after the scheduled service date/time has passed.
• You must select a reason and confirm the report; false or unsubstantiated no-show reports are a violation of these Terms and may result in suspension.
• Compensation is determined by the no-show policy configured for the listing and disclosed to the guest at booking:
  • Full Charge – you receive the full booking amount, less commission and any non-refundable payment processing fee.
  • Partial Charge – you receive a configured percentage of the booking amount, less commission and any non-refundable payment processing fee.
  • No Charge – the booking is cancelled without payment to you.
• The guest is notified of the no-show report and charge, and may dispute it within the window shown in-app. Turify's decision following a dispute investigation is final.
• The no-show reporting window closes a set period after the scheduled service time (as shown in-app); reports submitted after this window will not be accepted, and you should instead contact Support.

6 Pricing, Commission & Payouts

• Turify charges a commission on each completed booking (standard, volume, or premium tier, as displayed in your dashboard); rates are subject to change with notice.
• Payments are collected by Turify and released to you after trip completion, net of commission, according to the payout schedule and minimum withdrawal threshold shown in-app.
• Third-party payment processing fees (e.g., Stripe's approximate 3% transaction fee) are charged by the processor on the original payment and are non-refundable to Turify. Where a guest booking is cancelled or refunded, this processing fee is not recovered and is not payable to you for that booking.
• You are solely responsible for any taxes owed on your earnings.

7 Communication with Guests

• Communicate with guests through in-app messaging; guest contact details are masked until booking confirmation and must not be misused.
• You agree not to solicit guests to book or pay outside the Platform.
• Abusive, discriminatory, or unsafe conduct toward guests is strictly prohibited and may result in immediate suspension.

8 Monitoring & Use of In-App Communications

• All messages exchanged with a guest through the Platform's in-app messaging feature are transmitted and stored on Turify's systems and are not private or end-to-end encrypted.
• Turify may access, review, and retain the content of these conversations for purposes including: verifying compliance with these Terms, investigating disputes, complaints, or safety concerns, preventing fraud or circumvention of the Platform, quality assurance, and complying with legal or regulatory obligations.
• Access to conversation content is restricted to authorized personnel (e.g., Trust & Safety, Support, Legal) on a need-to-know basis and is handled in accordance with Turify's Privacy Policy and applicable data protection law, including, where relevant, the EU General Data Protection Regulation (GDPR) and comparable local legislation.
• Conversation data is retained only for as long as necessary for the purposes above, is processed on the lawful bases of contract performance and legitimate interest (safety and platform integrity), and is not sold or shared with third parties except as required by law or as disclosed in the Privacy Policy.
• By using in-app messaging, you acknowledge and consent to this monitoring and processing. Please do not share sensitive personal, financial, or payment information in chat outside what is necessary for service coordination.

9 Reviews & Performance

Guest reviews are verified and cannot be edited or removed by you, though you may publicly respond or report reviews that violate platform guidelines. Your response time, acceptance rate, cancellation rate, and rating may affect your visibility, badges, and commission tier.

10 Compliance & Content Moderation

• All photos, videos, and listing content must be accurate, appropriately licensed, and free of prohibited material.
• Turify may request replacement of media or edits to listings that do not meet quality or compliance standards.
• You must comply with all applicable local laws, including tourism, transport, safety, and consumer-protection regulations.

11 Cancellations, Disputes & Refunds

• If you cancel a confirmed booking without valid cause, this may affect your acceptance rate, badges, and standing on the Platform, and the guest is entitled to a full refund of the amount they paid.
• As noted in Section 6, the third-party payment processing fee applied at checkout is non-refundable to Turify by the payment processor; Turify does not pass this cost on to guests, but it is not payable to you as earnings on a cancelled or refunded booking.
• In the event of a guest complaint, Turify's support team may investigate and request your response; Turify's dispute decision (full refund, partial refund, or provider retains payment) is final.

12 Liability & Indemnification

You are solely responsible for the safety, legality, and quality of the services you provide. You agree to indemnify and hold Turify harmless from claims, damages, or losses arising from your services, your acts or omissions, or your breach of these Terms. Turify's liability to you is limited to the commission-bearing amounts actually processed through the Platform in the relevant period.

13 Suspension & Termination

Turify may suspend, deactivate, or permanently ban your account for breach of these Terms, KYC failure, fraud, safety concerns, or sustained poor performance. You may appeal a suspension through the Platform's appeal process. You may also voluntarily deactivate your account at any time; accounts inactive for 12 months may be archived.

14 Changes to These Terms

Turify may update these Terms, including commission structures, from time to time. Material changes will be communicated in-app, and continued use of the Platform after the effective date constitutes acceptance.

15 Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE). Any disputes arising out of or relating to these Terms or your participation as a Provider on the Platform will be subject to the exclusive jurisdiction of the courts of Wyoming (WY), USA.

16 Contact Us

For questions about these Terms, contact Turify Provider Support at contact@sofloom.com or via the in-app Help Center.